Triage pins into tracked issues

Every pin in Pogpin is already an issue — it has a status, a priority and an assignee field from the moment it’s created. Triage is about moving each one from “someone noticed this” to “someone owns this”.

The status lifecycle

The board ships with four system statuses:

1. To do — newly created, unreviewed.
2. In progress — accepted and being worked on.
3. In review — fixed, awaiting verification.
4. Done — verified and closed.

Under Settings → Workflow you can add your own statuses; custom columns slot in between In review and Done, while the two ends stay fixed so automation and reporting stay predictable.

Triage in three passes

1. Cluster by device

Filter the board by device — desktop, tablet or mobile — or by browser. A cluster of pins from one environment usually points at a single root cause, so you fix once and resolve many.

2. Set priority

Every issue carries a priority: Low, Medium, High or Urgent. Set it so the board can surface what blocks a launch above what’s merely nice to have.

3. Assign an owner

An unassigned issue is nobody’s job. Give every In progress pin an assignee — Pogpin logs the change to the activity feed and notifies the person through your connected channels.

Let AI do the first pass (Pro and up)

On Pro and above, Pogpin runs AI triage on incoming pins. For each issue it proposes:

• a suggested priority,
• a short summary of the report, and
• a likely duplicate if the same thing was pinned before.

Each suggestion sits in a suggested state — you apply it in one click or dismiss it. Nothing changes the issue until you accept it, so AI speeds up triage without ever overwriting your judgement.

Everything is logged

Status, priority and assignee changes — plus every comment — land in the issue’s activity feed, so anyone opening a pin can see how it got where it is.

Route it onward

When a pin should ping a channel or a downstream tool, wire up per-event notifications. See route pins to Slack and webhooks.